jqq Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jqq ("jqq," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the jqq website at https://jqq.asia and all associated services, games, and features (collectively, the "Platform").

jqq is committed to protecting your privacy and handling your personal data in a manner consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable data protection laws and regulations in the Philippines.

By registering an account on jqq, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Policy, please do not use the jqq Platform.

2. Data Controller

For the purposes of applicable data protection law, jqq is the data controller responsible for your personal information collected through the Platform. As data controller, jqq determines the purposes and means of processing your personal data.

If you have any questions about this Policy or wish to exercise your data rights, you may contact our Data Protection Officer (DPO) at: [email protected]. Please include "Data Privacy" in the subject line of your message.

3. Personal Data We Collect

jqq collects the following categories of personal data from players:

jqq does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, information related to responsible gaming self-exclusion requests).

4. How We Collect Your Data

jqq collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: Information from public databases or government registries where necessary for identity verification or fraud prevention purposes.

5. How We Use Your Personal Data

jqq uses your personal data for the following purposes:

• To create, manage, and maintain your jqq player account.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱).
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including reporting requirements under Philippine anti-money laundering laws.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To send you marketing communications about jqq promotions and offers, where you have consented to receive such communications.
• To monitor and enforce responsible gaming measures, including deposit limits and self-exclusion requests.
• To analyse Platform usage and improve our games, features, and services.
• To personalise your experience on the jqq Platform.

6. Legal Basis for Processing

jqq processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our contract with you, including operating your jqq account and processing your transactions.
• Legal obligation: Where processing is necessary to comply with a legal obligation applicable to jqq, including KYC, AML, and regulatory reporting requirements.
• Legitimate interests: Where processing is necessary for jqq's legitimate interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

7. Sharing Your Personal Data

jqq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: To verify your identity and age as required by Philippine gaming regulations.
• Payment processors: Including GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment partners, to process your deposits and withdrawals.
• Fraud prevention and AML compliance partners: To screen transactions and detect suspicious activity as required by law.
• IT and platform service providers: Including cloud hosting, data storage, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Including the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where required by law or court order.
• Professional advisers: Including lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes.

All third-party service providers who process personal data on behalf of jqq are required to implement appropriate technical and organisational security measures and to process data only in accordance with jqq's instructions.

8. Cookies & Tracking Technologies

jqq uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention measures. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the jqq Platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences and settings, such as language and display options, to personalise your experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and login anomaly monitoring.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jqq Platform. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

9. Data Retention

jqq retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as you remain subscribed, plus a reasonable period thereafter for compliance purposes.

Once the applicable retention period has expired, jqq will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

10. Data Security

jqq implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jqq Platform.
• AES-256 encryption for sensitive data stored in our databases, including passwords and financial information.
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for administrative access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Comprehensive employee training on data protection and information security practices.
• 24/7 security monitoring and intrusion detection systems to identify and respond to threats in real time.

While jqq takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, jqq will notify you and the National Privacy Commission (NPC) as required by law.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jqq:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and disclosed by jqq, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data jqq holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jqq holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jqq's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jqq's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jqq's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." jqq will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.

12. Children's Privacy

The jqq Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jqq does not knowingly collect personal data from individuals under the age of 21.

If jqq becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the jqq Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

13. Cross-Border Data Transfers

jqq primarily stores and processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where jqq uses cloud infrastructure or third-party service providers located abroad.

Where such transfers occur, jqq ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual clauses, data processing agreements, or transfers to countries recognised as providing an adequate level of data protection.

14. Changes to This Privacy Policy

jqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jqq will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how jqq protects your personal data. Your continued use of the jqq Platform following the posting of any revised Policy constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jqq handles your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by jqq.